Our priority is to protect the well-being of our team members and guests during the prevailing Covid-19 era
Below we have outlined some of the safety, sanitation and operational measures being used by the Americana so that you know what to expect when you come to stay with us.
We are constantly monitoring and reviewing best practice from the Government and as this changes we will update our methods and processes accordingly.
Screens are now in place to provide separation between guests and our team members
KEEPING A SAFE DISTANCE
In order to comply with social distancing guidance we require guests to wear a face covering at all times, except when they are in their own guest bedroom.
Where possible, we encourage you to keep a good distance with other guests and staff and we also suggest that you do not use the lift unless absolutely necessary
Our staff are provided with face coverings which they will wear if they are not protected by a screen
It is a LEGAL requirement for guests to wear a face covering when they are not in their own guest bedroom
If you did not bring a face covering with you, a mask will be provided by the hotel reception
CHECK IN - TRACK AND TRACE
When you check into the hotel you will be required to provide contact details – preferably a mobile phone number.
The is a statutory requirement.
We are using antiviral cleaning products which are certified to European Standards EN1276 & EN14476. We have increased the frequency of cleaning in the public areas and strengthened room cleaning protocols, including extra disinfection of all high touch areas in rooms and bathrooms.
When you check in to the Americana you will be asked if you want the hotel cleaning staff to enter your room to service it each day.
If you would prefer our cleaning staff not to enter your room during your stay; you can request a one-off visit the previous evening or arrange for dirty towels to be exchanged for clean at the reception desk. If you have any other service requirements, please let the duty receptionist know
WE ASK YOU NOT TO LET RUBISH, PARTICULARY FROM TAKE-AWAY FOOD WRAPPINGS, ACCUMULATE IN YOUR BEDROOM. YOU CAN ASK THE RECEPTIONIST FOR A RUBBISH SACK AT ANY TIME AND DROP IT BACK TO US FOR DISPOSAL
In order to offer breakfast in a safe environment guests will need to book a time for taking their breakfast at the reception each day
Breakfast will be available from 7am to 10am and those hours are split into 20 minute booking windows
You will be greeted and seated by our staff member who will provide you with plates, mugs and cutlery before inviting you to select pre-packed food items and drinks from the buffet counter.
Guest must sanitise their hands before entering the breakfast area and wear a face covering, except when they are seated at their table to eat
We ask you to vacate your table as soon as you have finished your breakfast so that it can be sanitised and made ready for the next guest
FRESH GROUND COFFEE, HOT CHOCOLATE & TEA
The machine in the Breakfast Area will continue to be available to guests.
You may sit to drink a beverage in the Lounge, Breakfast area but you will be required to wear a face covering until you are seated. You are also welcome to take beverages to your room and drink them there but in that instance we ask you to return dirty mugs to the beverage area when you have to leave your room next, so as to reduce contact with our staff.
Hand sanitiser is provided for your use in reception, breakfast room and on each floor by the lift
Sanitising wipes are available from the reception
FACE COVERINGS - LEGAL REQUIREMENTS (this is a summary, for detailed and the latest guidance click on this link)
In England, you must wear a face covering in the following indoor settings:
public transport (aeroplanes, trains, trams and buses)
transport hubs (airports, rail and tram stations and terminals, bus and coach stations and terminals)
shops and supermarkets (places which offer goods or services for retail sale or hire)
shopping centres (malls and indoor markets)
premises providing professional, legal or financial services (post offices, banks, building societies, high-street solicitors and accountants)
premises providing personal care and beauty treatments (hair salons, barbers, nail salons, massage centres, tattoo and piercing parlours)
premises providing veterinary services
visitor attractions and entertainment venues (museums, galleries, cinemas, theatres, concert halls, cultural and heritage sites, aquariums, indoor zoos and visitor farms, bingo halls, amusement arcades, adventure activity centres, funfairs, theme parks)
libraries and public reading rooms
places of worship
funeral service providers (funeral homes, crematoria and burial ground chapels)
community centres, youth centres and social clubs
public areas in hotels and hostels
storage and distribution facilities
You are expected to wear a face covering before entering any of these settings and must keep it on until you leave unless there is a reasonable excuse for removing it. More detailed advice on the application of these requirements in different settings can be found in the Government’s guidance for working safely.
You should also wear a face covering in indoor places not listed here where social distancing may be difficult and where you will come into contact with people you do not normally meet.
Face coverings are needed in NHS settings, including hospitals and primary or community care settings, such as GP surgeries. They are also advised to be worn in care homes.
Enforcement measures for failing to comply with this law
Premises where face coverings are required should take reasonable steps to promote compliance with the law.
The police can take measures if members of the public do not comply with this law without a valid exemption and transport operators can deny access to their public transport services if a passenger is not wearing a face covering, or direct them to wear one or leave a service.
If necessary, the police and Transport for London (TfL) officers have enforcement powers including issuing fines of £100 (halving to £50 if paid within 14 days).